Legal
Last updated: 2026
All travel time and kilometer calculations for bookings begin from our office (located in Mathikere, Bengaluru) to your pickup/drop points and back to our office.
Standard local rental packages are calculated according to set time and distance slabs. If vehicle usage exceeds 5 hours and 25 minutes, the billing will be automatically upgraded and charged under the standard "8 Hours / 80 Kilometers" slab.
For outstation trips, a minimum daily charge of 300, 400, or 500 kilometers per calendar day applies depending on the specific vehicle category selected.
The base rates quoted do not include tolls, parking fees, state border entry permits, or guest entry charges. All such expenses are payable by the client on actuals during the trip.
An additional driver allowance ("Night Bata") is charged for bookings where the vehicle is used before 6:00 AM or after 10:00 PM.
Goods and Services Tax (GST) is applicable to all bookings at 5% or 12% depending on the vehicle type. All rates are subject to revision without prior notice due to fuel price updates or market fluctuations.
Luggage and personal belongings are carried entirely at the passenger's own risk. Prasanna Tours & Travels holds no liability for any loss, theft, or damage to personal items inside our vehicles.
A 75% advance payment is required to secure and confirm any booking. The remaining balance must be settled immediately upon completion of the trip.
Cancellations must be made at least 24 hours prior to the scheduled trip reporting time. Cancellations made less than 24 hours in advance are non-refundable, and the full value of the booking remains payable.
Any changes to your booking dates, timings, or routes must be requested and confirmed before the vehicle reporting time. Last-minute amendments may attract minimal adjustment charges.
While we operate dispatch and services 24/7, we request all general booking inquiries and requests to be submitted during our standard office hours: